Privacy Policy · Skilvi

1. INTRODUCTION

Skilvi ("Skilvi", "Platform", "Company", "we", "us", or "our") is committed to protecting the privacy, confidentiality, integrity, and security of information entrusted to us.

This Privacy Policy explains how we collect, receive, process, store, retain, use, disclose, transfer, secure, and otherwise handle information relating to users of the Platform.

This Privacy Policy applies to:

Learners
Students
Instructors
Mentors
Trainers
Organizations
Enterprise Customers
Employers
Internship Partners
Visitors
Applicants
Community Members
Any other users of the Platform

This Privacy Policy should be read together with:

Terms of Service
Refund Policy
Instructor Agreement
Acceptable Use Policy
Certification Policy
Grievance & Dispute Resolution Policy
Any additional policies published by Skilvi

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

2. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to information collected through:

Websites
Mobile applications
Learning Management Systems
Certification systems
Assessment systems
APIs
Online communities
Events
Career services
Internship programs
Enterprise learning services
Communication channels
Customer support systems
Artificial Intelligence services
Any related products or services operated by Skilvi

This Privacy Policy applies whether you access the Platform as:

A learner
An instructor
An organization
A business customer
A mentor
A recruiter
An internship partner
A visitor

3. DEFINITIONS

Account

Means a registered user profile used to access Platform services.

Personal Information

Means information that identifies, relates to, describes, or may reasonably be associated with an individual.

Educational Information

Means information related to courses, assessments, learning activities, certifications, assignments, projects, attendance, participation, academic achievements, and educational interactions.

Instructor Information

Means information relating to instructors, trainers, mentors, course creators, educational institutions, or content providers.

Organization Information

Means information relating to companies, educational institutions, employers, partners, clients, or organizations interacting with the Platform.

Learning Records

Means records generated through participation in educational activities, including enrollment history, attendance, assessments, certifications, learning progress, assignments, projects, and achievements.

Platform

Means all Skilvi websites, applications, software systems, learning management systems, certification systems, assessment systems, APIs, services, technologies, and associated infrastructure.

4. CATEGORIES OF INFORMATION WE COLLECT

We may collect the following categories of information.

4.1 Account Information

Including:

Full name
Username
Profile information
Password credentials
Account preferences
Profile photographs
User settings

4.2 Identity Information

Including:

Government-issued identification documents
Date of birth
Age verification information
Verification documents
Identity confirmation information

where required for certification, compliance, security, fraud prevention, internship programs, or regulatory purposes.

4.3 Contact Information

Including:

Email addresses
Phone numbers
Mailing addresses
Social profiles
Professional networking profiles
Emergency contact information where applicable

4.4 Educational Information

Including:

Educational qualifications
Academic records
Course enrollments
Course completions
Learning progress
Certifications
Attendance records
Project submissions
Assignment submissions
Assessment results
Training records

4.5 Assessment Information

Including:

Quiz results
Examination results
Assignment scores
Evaluation records
Assessment attempts
Assessment analytics
Proctoring information where applicable

4.6 Certification Information

Including:

Certification records
Verification records
Credential information
Certificate issuance dates
Certificate validation records
Certificate status records

4.7 Internship and Career Information

Including:

Resume information
Curriculum vitae
Portfolio information
Employment history
Skills information
Internship applications
Career preferences
Job application records
Placement records
Interview-related information

4.8 Instructor Information

Including:

Instructor profiles
Professional qualifications
Educational credentials
Experience records
Course information
Revenue records
Payout information
Verification information

4.9 Organization Information

Including:

Company details
Institution information
Organizational contacts
Enterprise account information
Training records
Business communications

4.10 Payment and Billing Information

Including:

Transaction records
Purchase history
Subscription information
Invoice information
Billing addresses
Tax information
Payment verification records

For security purposes, payment card information may be processed directly by authorized payment processors and may not be stored by Skilvi.

4.11 Technical Information

Including:

IP addresses
Browser information
Device identifiers
Operating system information
Network information
Connection information
Access logs

4.12 Device Information

Including:

Device type
Device settings
Language preferences
Device identifiers
Application version information

4.13 Usage Analytics

Including:

Pages visited
Features accessed
Time spent
Learning activity
Navigation behavior
Engagement metrics
Course interaction data
Platform usage statistics

4.14 Communication Records

Including:

Emails
Chat communications
Support tickets
Community interactions
Instructor communications
Mentorship communications
Platform notifications

4.15 Support Records

Including:

Customer support requests
Complaints
Feedback
Bug reports
Technical assistance records
Resolution records

4.16 User Generated Content

Including:

Assignments
Projects
Discussion posts
Reviews
Comments
Community submissions
Portfolio content
Educational contributions

4.17 AI Interaction Data

Where AI-enabled services are available, we may collect:

User prompts
AI interaction history
Generated outputs
AI feedback records
AI learning preferences
AI-assisted activity logs

Such information may be used to improve AI systems, enhance user experience, monitor abuse, improve safety, and maintain service quality.

4.18 Security and Fraud Prevention Data

Including:

Login activity
Security events
Authentication logs
Device verification records
Transaction risk indicators
Fraud investigation records
Abuse prevention information
Compliance records

5. HOW INFORMATION IS COLLECTED

We may collect information through various methods.

5.1 Information You Provide Directly

Including information submitted when:

Creating an account
Purchasing courses
Applying for internships
Participating in assessments
Submitting assignments
Requesting support
Completing certifications
Applying for opportunities
Communicating with us

5.2 Information Collected Automatically

Certain information may be collected automatically through:

Cookies
Analytics systems
Security systems
Logging systems
Learning systems
Platform monitoring tools
Device recognition systems

5.3 Information Received From Third Parties

We may receive information from:

Payment processors
Educational institutions
Employers
Internship partners
Enterprise customers
Verification providers
Marketing partners
Service providers

where legally permitted.

5.4 Information Generated Through Platform Use

The Platform may generate information including:

Learning progress
Certification status
Attendance records
Completion records
Analytics reports
Skill assessments
Verification records
Community participation records

through normal use of the Platform.

15. INTERNATIONAL DATA TRANSFERS

Skilvi may utilize infrastructure, service providers, processors, vendors, affiliates, partners, and technology platforms that operate in multiple jurisdictions.

As a result, information may be processed, stored, transmitted, accessed, backed up, or maintained in jurisdictions outside a User's country of residence.

Such transfers may occur for purposes including:

Platform operations
Cloud hosting
Content delivery
Security monitoring
Data backup
Analytics
Customer support
Artificial intelligence services
Certification verification
Business continuity

Where reasonably appropriate, Skilvi implements contractual, organizational, technical, or administrative safeguards designed to protect information during such transfers.

By using the Platform, Users acknowledge and consent to such transfers where legally permitted.

16. DATA SECURITY

Skilvi implements commercially reasonable administrative, organizational, physical, technical, and operational safeguards designed to protect information against:

Unauthorized access
Unauthorized disclosure
Unauthorized modification
Accidental destruction
Loss of information
Misuse
Fraud
Security breaches

Security measures may include:

Access controls
Encryption technologies
Authentication systems
Security monitoring
Logging systems
Backup systems
Vulnerability management
Incident response procedures

Despite these efforts, no system, network, technology, or transmission method can be guaranteed to be completely secure.

Users acknowledge that they transmit information at their own risk.

Users are responsible for maintaining the confidentiality of their credentials and securing devices used to access the Platform.

17. DATA RETENTION

Skilvi retains information for periods reasonably necessary to fulfill operational, educational, contractual, legal, regulatory, compliance, evidentiary, security, and business requirements.

Retention periods may vary depending on the nature of the information.

17.1 Learning Records

Learning records may include:

Enrollment records
Attendance records
Progress records
Assessment records
Assignment records
Project submissions
Course completion records

Such records may be retained for long-term educational administration, compliance, auditing, verification, dispute resolution, research, and quality assurance purposes.

17.2 Certification Records

Certification records may be retained indefinitely where reasonably necessary for:

Verification
Credential validation
Fraud prevention
Historical recordkeeping
Compliance obligations

Users acknowledge that certification verification may require long-term retention of certification-related records.

17.3 Assessment Records

Assessment records may be retained to:

Validate educational outcomes
Verify certifications
Investigate misconduct
Resolve disputes
Support compliance activities

17.4 Payment and Billing Records

Payment, billing, transaction, tax, invoice, and accounting records may be retained for periods required by applicable law, accounting requirements, audit requirements, compliance obligations, fraud prevention needs, or legitimate business purposes.

17.5 Security Logs

Security logs, authentication records, fraud detection records, risk indicators, and system logs may be retained as necessary to:

Protect Platform security
Investigate incidents
Prevent abuse
Comply with legal obligations

17.6 Support and Communication Records

Customer support records, complaints, dispute records, and communications may be retained for service quality, compliance, training, dispute resolution, legal defense, and business operations.

17.7 Anonymized and Aggregated Information

Skilvi may retain anonymized, aggregated, de-identified, statistical, research, benchmarking, or analytical information indefinitely where permitted by law.

18. USER RIGHTS

Subject to applicable law, Users may have certain rights relating to their information.

Such rights may include:

Access rights
Correction rights
Deletion rights
Restriction rights
Objection rights
Data portability rights
Consent withdrawal rights

Requests may be submitted through designated communication channels.

Skilvi reserves the right to:

Verify identity
Request supporting information
Deny requests where legally permitted
Retain information where legally required
Retain information necessary for compliance, security, fraud prevention, educational administration, dispute resolution, or legal defense

Exercise of certain rights may impact availability of Platform services.

18.1 Access Requests

Users may request access to certain information maintained by Skilvi, subject to verification and applicable legal limitations.

18.2 Correction Requests

Users may request correction of inaccurate information.

Skilvi reserves the right to maintain historical records, audit trails, compliance records, and educational records where necessary.

18.3 Deletion Requests

Users may request deletion of certain information.

However, Skilvi may retain information where required for:

Compliance
Educational records
Certification verification
Security
Fraud prevention
Dispute resolution
Legal obligations
Legitimate business purposes

Deletion requests do not guarantee complete removal from backups, archives, logs, or records required to be retained.

19. CHILDREN'S PRIVACY

The Platform is not intended for children below the minimum age permitted under applicable law without appropriate parental or guardian authorization.

Where parental or guardian consent is required, the responsible adult must provide authorization before the child accesses applicable services.

If Skilvi becomes aware that information has been collected in violation of applicable law, reasonable steps may be taken to investigate and address the matter.

Parents and guardians remain responsible for supervising the activities of minors using the Platform.

20. THIRD-PARTY LINKS AND SERVICES

The Platform may contain links to third-party websites, services, applications, resources, communities, educational tools, employers, recruiters, institutions, payment systems, and other external services.

Skilvi does not control third-party services and is not responsible for:

Privacy practices
Security practices
Content
Policies
Availability
Accuracy

Users are encouraged to review applicable third-party policies before interacting with such services.

21. DATA BREACH RESPONSE

Skilvi maintains procedures designed to identify, investigate, contain, mitigate, document, and respond to security incidents and suspected data breaches.

In the event of a significant security incident, Skilvi may:

Investigate the incident
Contain threats
Preserve evidence
Notify affected parties where appropriate
Cooperate with authorities
Implement corrective actions

Notification timing and procedures shall be determined based on applicable law, risk assessments, operational considerations, and regulatory obligations.

22. BUSINESS TRANSFERS, MERGERS AND ACQUISITIONS

In the event of:

Merger
Acquisition
Investment transaction
Asset sale
Corporate restructuring
Reorganization
Financing transaction
Insolvency proceeding

information maintained by Skilvi may be transferred, disclosed, reviewed, or otherwise processed as part of such transactions.

Any successor entity may continue processing information in accordance with applicable law and this Privacy Policy unless otherwise communicated.

23. PLATFORM INFRASTRUCTURE AND SERVICE PROVIDERS

Skilvi may utilize infrastructure, technology, operational, administrative, support, security, communications, hosting, storage, analytics, payment, and related service providers to facilitate Platform operations.

Such providers may include:

Cloud infrastructure providers
Hosting providers
Communication providers
Analytics providers
Security providers
Certification providers
Payment processors
Customer support providers
Artificial intelligence providers
Educational service providers

Certain infrastructure, operational, administrative, hosting, distribution, maintenance, security, or ecosystem services may be facilitated through EmberQuest, affiliated entities, contractors, service providers, or authorized partners.

Such arrangements do not alter ownership of information or rights established under this Privacy Policy.

24. COMPLIANCE AND REGULATORY COOPERATION

Skilvi may cooperate with:

Courts
Regulatory authorities
Government agencies
Law enforcement authorities
Educational institutions
Certification bodies
Audit authorities

where reasonably necessary to:

Comply with law
Respond to legal requests
Prevent fraud
Protect rights
Protect users
Protect public safety
Maintain Platform integrity

Information may be disclosed where legally permitted or required.

25. CHANGES TO THIS PRIVACY POLICY

Skilvi reserves the right to modify, update, revise, replace, supplement, or amend this Privacy Policy at any time.

Updated versions become effective upon publication unless otherwise specified.

Users are responsible for periodically reviewing the Privacy Policy.

Continued use of the Platform following publication of updates constitutes acknowledgment of the revised Privacy Policy.

26. CONTACT INFORMATION

Questions, requests, concerns, or communications relating to this Privacy Policy may be directed to Skilvi through the contact channels published on the Platform.

Users may contact Skilvi regarding:

Privacy requests
Data requests
Correction requests
Deletion requests
Compliance inquiries
Security concerns
Policy questions

using designated communication channels available on the Platform.

27. GRIEVANCE OFFICER INFORMATION

Skilvi shall designate a Grievance Officer, Privacy Contact, Compliance Contact, or equivalent responsible person where required by applicable law.

Current contact details shall be published on the Platform and may be updated from time to time.

Privacy complaints, grievances, requests, and concerns should be directed through the designated channels published on the Platform.

Skilvi will make reasonable efforts to review and address complaints in accordance with applicable legal and operational requirements.

ACKNOWLEDGMENT

By accessing, using, registering for, purchasing, enrolling in, contributing to, or otherwise interacting with the Platform, Users acknowledge that they have read, understood, and accepted this Privacy Policy and consent to the collection, processing, storage, retention, disclosure, transfer, and use of information as described herein.